BPO Services
Scalable Nearshore BPO Solutions
Seamless Growth & Expansion - Proxima enables insurers, finance companies and retail companies to start small and scale effortlessly with nearshore support.
Tailor-made solutions yield exceptional results
Proxima provides dedicated teams specifically designed to meet your operations needs. Whether you're an insurer, agency, insurtech, or fintech, we offer a tailor-made approach with teams ranging from as little as 3 resources up to 50 seats per team. Our commitment to strict KPIs and SLAs ensures exceptional results. We include all necessary management layers to guarantee that you meet the desired SLAs consistently.
Onsite Nearshore Teams in LATAM
Experience the advantage of dedicated bilingual teams working onsite in our nearshore facilities in LATAM.
Our specialization in the insurance and finance fields guarantees that our teams will represent your brand with excellence and efficiency.
Proxima brings a unique blend of industry knowledge and linguistic capabilities to elevate your customer service and back-office support.
Insurance & Banking Industry Challenges in 2025-2026
Workforce & environment Challenges
Cost of hiring and retaining full-time employees continues to rise.
Inflation affecting claims and expenses, along with supply chain disruptions.
Increasing regulatory compliance and litigation, along with incresing and sophiticated fraud schemes.
Industry-wide talent war with high attrition:
Over 1,500,000 insurance and banking professionals retiring by 2026.
Consumer Expectations
Demand for faster, seamless user experience.
Increased pressure to resolve issues in real time.
Demand for competitive prices in an enviroment of social inflation.
AI powered solutions to obtain immediate interactions.
Fast issuance of policies, claim payments, credit allocation.
Choose
Proxima for BPO services that go beyond expectations.Elevate your insurance operations with a partner committed to excellence, innovation, and unparalleled support.
Solutions
Proxima’s Nearshore structure built for Insurers and Finance, trusted by top U.S. companies.
BPO solutions tailored to each organization under a boutique and automatization approach.
Deep Industry Expertise with top talent from the region, not junior entry level staff.
Opportunities
Proxima’s BPO Boutique Protocol™
Cost Savings with Proxima BPO
~$75,000
Yearly Avg cost of hiring a full time employee
$25,000
Proxima Full-Time CSR Annual Cost$8,000
Proxima 24/7 AI Agent Annual Cost2025 BPO Featured Use Case
Challenge: Low-Producing Agencies Impacting Growth
- 35-40% of agencies were underperforming.
- New business goals were not being met.
BPO Solution
Proxima established a bilingual inside sales team to support field reps.
Assisted with agent training, troubleshooting, and sales enablement.
Results
1
Reduction in low-producing agencies within 180 days.
2
New business and renewal goals exceeded projections.
3
Expanded support for agency onboarding and sales acceleration.